IT Officer, WWF-Laos

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Position title:  IT Officer, WWF-Laos

Location:         Vientiane Capital, Laos

Background

The World Wide Fund for Nature (WWF) has had a presence in Laos since the late 1980s, when it contributed to some of the first biodiversity surveys that established Laos’ protected area system. The office in Laos was officially established in 2001. Today, our main office for WWF-Laos is in Vientiane Capital, with field offices in multiple provinces.

WWF-Laos works with government, civil society, the private sector and other partners to address the drivers of biodiversity loss and to move towards a greener nature-based future where the people of Laos can thrive and live in harmony with nature.

Our vision is “a vibrant and sustainable future for Laos, shaped by inclusive conservation that protects biodiversity, ensures equitable benefits, and nurtures harmony between people and the environment”. Conservation is WWF’s core work, and our programmes in Laos are implemented under four broad thematic areas: Forests, Wildlife, Freshwater and Circular Resilience. As outlined in WWF-Laos’ 2026-2030 strategic plan, we focus our conservation efforts in three main landscapes, eight priority sites and three cities.

Major Functions

The IT Officer is responsible for ensuring reliable day-to-day IT operations and end-user support across WWF-Laos offices. The role supports and maintains Microsoft 365 services, IT infrastructure, cybersecurity controls, endpoint management, collaboration platforms, and organizational digital services. The IT Officer works closely with the IT Manager to support WWF global IT standards, improve digital adoption, and maintain secure and efficient technology services for all staff.

• Major Duties and Responsibilities
• Provide first and second-level technical support to staff across all WWF-Laos locations, including onsite and remote support.
• Support and administer Microsoft 365 services including Microsoft Teams, SharePoint Online, OneDrive, Outlook, Exchange Online, and Entra ID.
• Support SharePoint document management, file sharing permissions, synchronization issues, and collaboration tools.
• Support cybersecurity practices including antivirus, endpoint protection, patch management, phishing awareness, MFA enforcement, and incident response.
• Support business continuity and backup procedures to ensure data protection and operational resilience.
• Install, configure, maintain, and troubleshoot laptops, desktops, printers, mobile devices, and peripherals.
• Manage user accounts, permissions, MFA, group memberships, and access rights in Microsoft 365 and related systems.
• Monitor and maintain IT infrastructure including network equipment, Wi-Fi, internet connectivity, firewall appliances, NAS/storage systems, and backup solutions.
• Maintain inventory records of IT assets, software licenses, warranties, and subscriptions.
• Support office systems including CCTV, access control systems, meeting room equipment, and video conferencing solutions.
• Coordinate with vendors, ISPs, suppliers, and service providers for IT procurement, maintenance, and support services.
• Prepare user guides, SOPs, and IT documentation, and conduct staff orientation, digital skills training, user support and training sessions, and IT awareness activities for staff.
• Stay updated with emerging technology trends, cloud services, AI-assisted workplace tools, cybersecurity standards, and digital workplace technologies relevant to WWF operations.
• Perform other related tasks as assigned by the IT Manager or Operations Management.

Qualifications Required:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.
• Minimum 3 years of experience in IT support, systems administration, or infrastructure support.
• Experience supporting Microsoft 365 cloud environments in a corporate or NGO environment.
• Experience supporting multi-site operations and remote users is preferred.

Other Qualifications Required:

• Strong knowledge of Microsoft 365 administration and support.
• Knowledge of Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, and Entra ID.
• Basic understanding of cybersecurity concepts, endpoint protection, MFA, and access management.
• Good communication skills in English and Lao, both written and spoken.
• Strong customer service mindset and problem-solving skills.
• Knowledge of networking concepts including TCP/IP, VPN, Wi-Fi, switching, and firewall basics.
• Experience with Windows 11 administration, remote support tools, and troubleshooting.
• Ability to work independently and travel to field offices when required.
• Relevant certifications such as Microsoft, ITIL, or CompTIA are an advantage.

Working relationships:

• Internal – Regular interaction with all WWF-Laos staff, managers, project teams, and regional/global IT teams.
• External – Coordination with vendors, service providers, consultants, and technical partners.

WWF’s Values and Behaviors:

• Adhere to WWF’s values: Courage, Respect, Collaboration and Integrity.
• Demonstrates WWF core value in action of working:
• We demonstrate courage through our actions, we work for change where it’s needed, and we inspire people and institutions to tackle the greatest threats to nature and the future of the planet, which is our home.
• We live the principles we call on others to meet. We act with integrity, accountability and transparency, and we rely on facts and science to guide us and to ensure that we learn and evolve.
• We honour the voices and knowledge of people and communities that we serve, and we work to secure their rights to a sustainable future.
• We deliver impact at the scale of the challenges we face through the power of collective action and innovation.

WWF-Laos can offer you:

Contract duration: 1 year initial with possible extension with industry leading benefit and salary package and ample opportunity for professional development. For more information on our work in Laos, please visit: http://www.wwf.org.la.

How to Apply:

• Please find more information and complete the application form by clicking this link: https://jobs.dayforcehcm.com/en-GB/wwfint/EXTERNAL/jobs/1205

Suggest to name the file of your CV and Cover letter with example below.

(example: IT Officer_CV_Khamkeo Santiphab, IT Officer_Cover letter Khamkeo Santiphab)

Deadline for applications: 1 June 2026. Only short-listed candidates will be contacted.

WWF does not charge or accept a fee at any stage of the recruitment process.

WWF provides equal employment opportunities and affirmative action for all qualified individuals regardless of race, colour, gender, national origin, disability, inclusive, or veteran status and promotes affirmative action to assure equal employment opportunities. Please indicate if you require accommodation for the application or interview process to jobs.laos@wwf.org.la