Information Officer (IO)

Duration: 03 months with the possibility of an extension.
Location: MAG Office and MAG UXO Visitor Centre, Vientiane.

Job Purpose:

The Information Officer (IO) is responsible for providing visitors to MAG’s UXO Visitor Information Centre (VIC) with information on MAG’s activities and the UXO situation in Lao PDR, raising awareness about MAG’s work, selling merchandise, collecting donations, visitor contact details, and carrying out related routine communications, center management, and administrative tasks.

Responsibilities:
Providing visitors with information (as requested) about:
• MAG globally and MAG’s country programme and projects in Lao PDR.
• MAG’s teams, work locations, donors, and partners.
• MAG’s CL approach, Mine Risk Education activities, Non-Technical and Technical Survey as well as UXO clearance methodologies, including demolition.
• How MAG’s work supports economic and human development including food security, education, healthcare, infrastructure development.
• History of the conflict in Lao PDR, US bombing data and the impact of UXO contamination.
• General knowledge about the different types of UXO and their effects.
Management of merchandise sales and donations:
• Assist visitors in finding their preferred merchandise items (size, colour, design).
• Collect sale and donation revenues in the donation box.
• Issue receipt for sales and donations.
• Operate the credit card machine following the bank’s guidelines and manual.
• Record movement of merchandise items (sale, issue, transfer in and out) on the stock cards.
• Ensure donation and sales values match the stock level and receipt amounts.
• Submit sales and stock report to line manager by day 3 of each month.
• Monitor stock levels and report on low stock when required.
• Ensure tidy and clean arrangement of merchandise items in the visitor area including placing sufficient stock.
• Feed in visitor feedback to the line manager regarding merchandise products, donation, and related matters on a regular basis, and at least by day 3 of each month.
Visitor customer service and collection of visitors contact information:
• Greet visitors as they enter the centre and thank them for their visit when they leave.
• Encourage visitors to leave their contact details and feedback on the visitor contact forms.
• Ensure sufficient copies of blank contact forms are available and completed forms are collected and stored separately.
• Collect contact details from visitors wishing follow-up on their questions which were not answered.
• Submit visitor contact forms (scanned) by day 3 of each month to Line Manger
• Feed in information to the line manager regarding visitors’ feedback about the Centre and questions on a regular basis, and at least by day 3 of each month.
Administration and other duties:
• Support MAG’s communication, fundraising, marketing and PR activities and events as related to the VIC and as required.
• Place/replace information materials, signage and other materials on the pin boards and walls, as required and guided by the line manager.
• Ensure the visitor areas (including staircase, bathroom, entrance) are kept clean, tidy and safely accessible.
• Look after all MAG properties within the VIC and report any equipment damage, loss, reparation or facility maintenance needs immediately to the line manager.
• Maintain correspondence files.
• Monitor feedback on Trip Advisor and Facebook page.
• Quality check merchandise and visibility with supplier
• Prepare Cash Advance for any payment as required.
• Any other duties as requested by the Line Manager

Requirements and Qualification
• Bachelor’s degree.
• At least 3 years of working in NGOs, tourism, communications, or related field.
• Experience working with an international organization preferred.
• Excellent written and spoken Lao.
• Good written and spoken English.
• Respect MAG internal policies and requirements.
• High level of honesty and integrity.
• High level of social and emotional intelligence.
• Teamwork-oriented.