Human Resources Manager

VACANCY ANNOUNCEMENT

Human Resources Manager

(Work Location – Vientiane/Savannakhet Office)

This position is available to LAO nationals only

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Since 1994, Catholic Relief Services (CRS) has been dedicated to supporting communities in Lao PDR. Our ongoing strategic programs prioritize health, nutrition, quality education, and resilient livelihoods.

As an integral part of the extensive CRS global network operating in more than 100 countries, we work towards enhancing lives and upholding human dignity both locally and globally. Aligned with our overarching Vision 2030, which focuses on empowering youth, nurturing families, promoting inclusive development, building resilience, and advocating for justice, CRS Lao PDR engages with various partners, including government entities, civil society organizations, and businesses. Through these collaborations, we aim to empower Lao communities to realize their full potential and flourish.

Job Summary:

The Human Resources Manager will partner with the Country Program (CP) Senior Management Team to provide overall strategic Human Resources (HR) direction for the CP in support of high-quality programs serving the poor and vulnerable. You will analyze and anticipate HR programs, services, and operations needs and challenges in the areas of recruitment, staff development, performance management, employee relations, compensation and benefits, onboarding/orientation, policies, staff care, and employee administration and introduce improvement solutions.

Roles and Key Responsibilities:

• Manage HR processes and activities to ensure they meet latest agency, donor, and local legal requirements and standards and reflect best practices.
• Provide professional HR advice and coaching to managers, staff, and partners on daily HR issues, especially in regards to recruitment, performance management, and employee relations.
• Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports.
• Lead training and professional development needs assessment and analysis and ensure the provision of focused and precise development programs for CRS staff and partners.
• Ensure staff retention strategies reflect competitive and equitable compensation and benefits and a work environment that fosters staff engagement, empowerment through proper supervision, and personal and professional growth.
• Monitor the culture to ensure staff actions reflect CRS guiding principles, where dignity, diversity, community, and rights and responsibilities of all staff are valued. May serve as the CP focal point for Code of Conduct & Ethics and contribute to ensuring adherence and accountability to Safeguarding policies.
• Act as the CP’s key point of contact, internally and externally, on all HR-related matters. Represent the organization in forums related to HR management issues to stay abreast of standards, local laws, and industry best practices and to maintain peer contacts.
• Oversee record keeping through personnel files and/or Inisght that adheres to required CRS, donor, and local law regulations. As needed provide analytical reports on HR-related data, metrics and trends to support decision-making, workforce planning and development.

Basic Qualifications

• Bachelor’s degree in Human Resources Management or Business Administration required. Master’s degree in HR Management, Business Administration or Organizational Development preferred.
• Minimum of five years work experience in HR, preferably with an International or local NGO, with at least three of these years managing an HR function and strong knowledge of HR best practices and standards.

Required Languages – English and Lao language fluency (written and verbal) is required

Travel – The position is based in Vientiane/Savannakhet with frequent travels – up to 30% – to provinces such as Khammouane, Savannakhet or Vientiane provinces. Other occasional travel around Laos may be required.

Knowledge, Skills and Abilities

• Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how they approach each relationship.
• Excellent strategic and analytical skills with ability to make sound judgment and decisions
• Very good planning, monitoring and organizational skills
• Able to maintain confidential information
• Proactive, resourceful, solutions oriented and results-oriented
• Strong customer service orientation with excellent communication, interpersonal and negotiation skills

Preferred Qualifications

• Additional education may substitute for some experience.
• Experience with and demonstrated ability to analyze and interpret employment laws, regulations, policies, principles, concepts, and practices. Thorough knowledge of the local labor law.
• Staff management experience.
• Strong experience in presenting, facilitating, and coaching on HR topics.
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, and HRIS.

 Agency REDI Competencies (for all CRS Staff):

Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

Supervisory Responsibilities – Human Resources Officers, Senior Human Resources Officer.

 Internal – Country Representative, Head of Programming, Head of Operations, Chief of Party, Deputy Chief of Party, Program Managers, Supply Chain Manager, Administration Manager, Logistics Coordinator, Finance Manager.

External – HR INGOs network, Social Media companies, Partners.

APPLICATION INFORMATION: To apply for this position, please submit an application letter stating your expression of interest along with your most current CV by email to: LA_HR@crs.org.

Closing date for applications: November 14, 2024, Only short-listed candidates will be contacted.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS IS AN EQUAL OPPORTUNITY EMPLOYER.